Atento has successfully passed the Madrid Foundation for Excellence evaluation, and now joins the list of companies holding the Madrid Excelente distinction. Once again the company has received recognition for its dedication to quality and professionalism within the Contact Center sector.

Our pledge to provide excellence and innovation, and our ongoing commitment to improvement, customer satisfaction and active involvement in the economic and social development of Madrid, were all factors taken into consideration when the Foundation granted this award.

Over the next three years Atento will be able to cite the distinction, which will provide an additional guarantee of our successful business management and an added impetus for the image of the brand.

"Recognition such as the 6 Customer Relations Gold Awards we now hold, the fact that we were the first contact center company in the country to obtain the ISO 9001-2008 certificate and submit to COPC (Costumer Operations Performance Centers) standards, and now the Madrid Excelente certificate - these all go towards demonstrating our leading position in terms of quality within a business as complex as Customer Relations Management."  (Jesús Moreno, Head of Quality and Technological Solutions. Atento Spain).