Awards and Acknowledgements
-
Balanced Scorecard Hall Of Fame, the only company from this industry to obtain such acknowledgement.
- Great Place To Work in Argentina, Central América, El Salvador, Guatemala, México, Perú, Puerto Rico and Uruguay.
- The Amauta Prize, from the Asociación de Marketing Directo de Latinoamérica (Direct Marketing Association of Latin America), in connection with its operations in Argentina, Brazil, Chile, El Salvador, México and Venezuela.
- Socially Responsible Company, acknowledged by the Centro Mexicano para la Filantropía (Mexican Center for Philanthropy) and by Alianza por la Responsabilidad Social Empresarial (Alliance for Corporate Social Responsibility), conquered by Atento Argentina, Brazil, Colombia, El Salvador, Guatemala, México, Puerto Rico and Venezuela.
- Corporate and Social Responsibility for Decent Work - acknowledgement awarded by Argentina's Ministry of Labor.
- Brazil's largest private employer, acknowledged by Melhores e Maiores (Best and Largest), published by Exame magazine.
- The most competent company at this industry in Brazil, according to a survey conducted by InfoExame.
- CSR Best Practices Award, organized by CEMEFI (Mexican Center for Philanthropy), conquered by Atento Argentina and Atento México in the classes Applying Corporate Social Responsibility to the Value Chain and Quality of Life in the Company, respectively.
- National Quality Prize 2007, received by Atento Morocco - the only company from this industry to obtain such acknowledgement in the country.
- 2009 ABEMD awards, as "Agency of the year" and "Best of the best" (with the case "Ford access for really special customers"), both in the Call Center category.
- Champions of the Decade Award, from the magazine "Consumidor Moderno", received by Atento Brazil in recognition of a decade of excellence in its services to clients.
- T-mobile USA Voice of the Customer recognized Atento Puerto Rico as the number 1 company in its ranking.
- Atento's centers have the ISO 9001 2000 certification.
- Atento uses the Customer Operation Performance (COPC) as Managing System in order to have the world's best Contact Centers.
- Atento uses the Six Sigma method to improve the performance of its products and processes, as well as increase client satisfaction.
